CSR Role Training
There are specific and specialized areas of the operations application that support day-to-day activities for CSRs. In this course, learn about all things “Customer Service Representative” in the software, including support records (like customers, order types, and addresses), creating and viewing orders, and helpful tips and tricks to make the software work for you.
Created by CXT Software Virtual Learning Team
This training is created for the CSR role specifically. If you have a dual role, and also provide dispatcher services, please refer to our Dispatcher Role Training Course for more information.
The CSR Role Training Course is what we call a “role-based” course, and it’s intended to cover information relevant to a specific role in the company. While many companies may have slight variation in each role’s responsibilities, we’ve structured role-based courses to be relatively generic and all-encompassing.