On-Boarding Training
In this course, our goal is to help new users learn about the powerful products and services available in the software. The course progresses in a way that establishes building blocks, learning about each area of the Operations App, Driver App, and Client Portal, by stepping through each topic in a specific sequence.
Created by CXT Software Virtual Learning Team
Key Concepts
- Login and user admin
- Operations App Setup
- Creating, viewing, and editing orders
- Creating and posting routes
- Reporting tools and techniques
- Beginner Level
- 12 Comprehensive Lessons
- Includes 24 Videos
- 100% Online
- Available on Mobile
- Automatically Saves Progress
This course is available to support new clients using the software for the first time. It aligns with the on-boarding project plan in coordination with the Implementation Team, and steps through the topics in a specific sequence.
Through this course, our goal is to help new users learn about the powerful products and services introduced during the software setup process!
New to our learning library? Check out our Getting Started page for helpful tips on the interactive elements in each course, navigating the course lessons, and where to get help if you need it.
Below is a brief outline of what you can expect to learn from each of the lessons in this On-Boarding Training Course.
This lesson goes over logging in and user administration for the Operations App. We’ll cover everything from set up and maintenance in the Cloud Client and Cloud Portal. This lesson’s outline includes:
- Downloading the Cloud Client
- Important areas of the Cloud Client for administrators
- Creating user accounts
- User account details
- Options in the Cloud Client (such as printing, using multiple monitors, saving files, etc.)
- Login troubleshooting
- Connection troubleshooting
Customers are an important part of every business. Learn how to create, edit, and maintain customers in the software in this lesson.
- Create a customer record
- Manually assign an ID
- Algorithms to automatically generate new customer IDs
- Common areas of accounting interest
- Accounting tab
- General tab
- The audit trail
- Default customer
- Locating customer records
This lesson introduces the human resource and driver records in the Operations App, and we’ll discuss setup, configuration, and management of workers and drivers. An important distinction to note in the software, is that the human resource is the personnel record, and the driver record is where all dispatching settings and driver mobile app permissions are housed in the software.
This lesson’s outline includes:
- Human Resources
- Creating new human resource records
- Exploring critical dates, including how and why they are used for drivers
- Settlements and payments
- Locating human resource records using various methods in the Operations App
- Linking the human resource record to the driver record
- Drivers
- Creating new driver records
- Important fields on the driver record
- Capabilities to enable/restrict the ability for a driver to be dispatched work containing specific items
- Connecting to the drivers to the Driver App
Order types (also known as service levels) and rate charts are needed to create orders for customers. In this lesson, learn about the options available and some standard practices.
This lesson covers:
- Order rating overview
- Order types (service levels)
- General tab
- Hours of Operation tab
- Fleet Assignments tab
- Locate an order type
- Rate Charts
- Rate charts overview
- Base rates
- Item rates
- Surcharge rates
- Rate chart groups
This lesson covers orders and the dispatch board.
- Creating orders
- Using shortcuts
- Required fields
- Adding addresses
- Order areas of interest
- Various ways to search for orders
- Editing/Updating orders
- Adding notes
- Adding attachments
- Editing delivery times
- Dispatching
- Important fields
- Select fleets
- Layouts
- Sort fields
- Show/Hide fields
- Using customized layouts
- Right-click menu
This lesson introduces the building blocks of routes in the Operations App. We’ll cover everything from where to get started, how to create routes and route stops, and how each piece links together. This lesson’s outline includes:
- Planning
- Creating new routes
- Review of the important configurations for routes
- Creating and using route groups
- Contracts
- Creating and editing contracts for route and distribution work
- Understanding the different contract billing types
- Introduction to recurrence schedules
- Contract Stops
- Creating and editing contract stops
- Important fields on the contract stop form
- Walk through options for recurrence schedules
- Association between contract stops and posted route stops
- Route and parcel chaining
- Posting
- Manual
- Automatic
Customer notifications can be sent by email, SMS text messages, and push notifications. In this lesson we will cover:
- Workflow
- Requirements
- Email set up
- Setting up the mail manager
- The mail manager menu and toolbar
- Testing email setup
- Using email
- Troubleshooting
- Common issues
- SMS messaging
- Enable SMS
- Using SMS
- Push notifications set up
- Enable push notifications
The Driver App is the mobile app where drivers can easily view their manifest, alert dispatch of their status, and instantly place themselves in the queue to receive new orders.
This lesson’s outline includes:
- Mobile Option Sets
- Locating and editing
- Common fields of interest
- Explore mobile option settings and the changes in the Driver App
- Driver App
- Download and install on a mobile device
- Notifications and sending messages
- Workflow and special areas of interest
The Client Portal is a where clients can create orders, print shipping labels, check order status, track drivers and shipment ETAs, view invoices, run reports, and more. We’ll cover topics including setup and user experience:
- Customizing the user experience
- Client Portal customizations
- Broadcast message
- Setup and maintenance
- Creating new users
- User experience
- Customizing the internet user experience on a global level
- Customizing the individual internet user experience
- Guest users
Invoicing is a critical component of any operation. This lesson discusses invoicing setup, creation, and visibility in this lesson.
- Pre-invoice settings
- Creating invoices
- Viewing invoices
- Emailing invoices
- FAQs
Settlements, or driver pay, is a critical component of any operation. This lesson discusses settlement setup, creation, and visibility in this lesson.
- Creating settlements
- Displaying and emailing settlements
- Displaying settlements in the online portal
- FAQs
Reporting can be done with built-in reports that are already set up and ready for use, or with customizable reports that can be created by using the Find tool. Dashboards can be created for each user to fit their precise needs, as well as copying/sharing dashboards with other user In this lesson learn about reports in the Reports menu, using the Find tool, and setting up dashboards.
- Built-in reports
- Rate sheets
- On-time performance
- Find tool
- Using the find tool
- Viewing reports in find tool
- Dashboards
- Creating dashboards
- Managing dashboards and widgets
- Copying and sharing dashboards